Terms and Conditions
I. Scope
The following general terms and conditions (hereinafter referred to as “Terms and Conditions”) apply to all contracts concluded between you as our customer and us via our website.
SHANVI
Martin-Luther-Strasse 27-31
67433 Neustadt an der Weinstrasse
Email: info@shanvi.de
www.shanvi.de
II. Conclusion of contract
(1) The presentation and promotion of products on our website does not itself constitute a binding offer to conclude a contract, but rather only an invitation to submit such an offer (application).
(2) You can submit your offer via the online ordering option available on our website. The General Terms and Conditions become part of the contract if we point out the General Terms and Conditions to you when concluding the contract, give you the opportunity to take note of their content and you agree to the validity of the General Terms and Conditions.
(3) The contract is concluded via the online ordering option on our website in the following steps:
(a) You can select the products offered on our website and place them in the electronic shopping cart. Before submitting the order, you can view and change the contents of the shopping cart at any time. You can correct your entries using the usual mouse and keyboard functions as well as the “back” function of your internet browser before completing the ordering process by clicking the “Buy” button. You can identify any input errors by carefully reading the information displayed via your Internet browser and by carefully checking the data you have entered. If necessary, you can also use the magnifying function (“magnifying glass function”) of your Internet browser for this purpose. You can also end the ordering process at any time by closing the window of your internet browser.
(b) By submitting an order via the online ordering option on our website by clicking on the “Buy” button, you are placing a legally binding order for the products in your shopping cart. However, this application can only be submitted and transmitted if you have previously accepted these General Terms and Conditions by selecting the relevant checkbox.
(c) We will immediately confirm receipt of your order by email. Your order will be listed again in this email. You can print these out using the “Print” function. This automatic confirmation of receipt simply documents that we have received your order; it does not constitute acceptance of your application unless we expressly declare acceptance in addition to confirming access.
(d) you are bound to the order for a period of 3 days after placing the order; Your right, if any, to cancel your order remains unaffected.
(e) The contract is only concluded once we have declared acceptance of your application. This declaration is usually made in a separate email (order confirmation).
If you select the payment method “PayPal Express”, payment is processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), under the jurisdiction of PayPal -Terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if you do not have a PayPal account - under the terms and conditions for payments without a PayPal account at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If you select “PayPal Express” as your payment method during the online ordering process, you also place a payment order to PayPal by clicking the button that completes the ordering process. In this case, we will declare acceptance of your offer at the moment you initiate the payment process by clicking the button that completes the ordering process.
(4) In our email confirming receipt or order confirmation or in a separate email, but no later than upon delivery of the goods, we will send you the contract text on a durable medium, for example as an email or paper printout (contract confirmation). The contract text consists of your order, our general terms and conditions and the order confirmation.
(5) The text of the contract will be saved by us in compliance with data protection. Apart from the above sending, we do not keep the contract text accessible to you.
(6) The contract is concluded in German.
(7) If delivery of a product you have ordered is not possible, we will not issue a declaration of acceptance. In this case, a contract is not concluded. We will inform you of this immediately and immediately refund any consideration already received.
(8) If you have provided your e-mail address as part of the ordering process or as part of other inquiries, it is your responsibility to ensure that the e-mail address you provided exists, is specified correctly and that you are registered under this E -Email address can receive emails from us or from third parties who have been commissioned by us to process your order. Automatic SPAM filters must be configured and monitored accordingly.
(9) You agree to an invoice sent electronically.
(10) All prices stated on our website are total prices including statutory VAT and other price components plus shipping costs.
III. Right of withdrawal
If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. a natural person who places the order for a purpose that cannot predominantly be attributed to your commercial or independent professional activity, you have a right of withdrawal in accordance with the legal regulations. Further information on the right of withdrawal can be found in our cancellation policy.
IV. Delivery conditions
(1) Unless otherwise agreed, delivery will be made to the delivery address specified by you.
(2) If you choose the PayPal payment method, delivery will be made to the delivery address you provided with PayPal at the time of payment.
(3) The delivery period is 5 days, unless otherwise stated in the product description or agreed otherwise with you. It begins with the conclusion of the contract.
(4) It is not possible to collect your ordered goods yourself.
V. Terms of payment
We offer the following payment methods:
Payment processing via the payment service provider PayPal: We offer you the following options for payment processing via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”):
PayPal or PayPal Express: If you select this payment method, you will be redirected to PayPal's website as part of the ordering process. In order to make the payment, you must register there or log in with your access data. PayPal's terms of use apply, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full . Once you have identified yourself there with your access data, you must confirm the payment order to us. After placing your order, we request PayPal to initiate the payment transaction.
PayPal invoice: If you select this payment method, we assign our right to payment of the agreed price to PayPal. Following our declaration of assignment, PayPal will carry out a credit check based on the data you have provided and transmitted. Acceptance of the declaration of assignment will only take place following this credit check. In the event of a negative credit report, we are entitled to refuse this payment method. If PayPal accepts our declaration of assignment, you are obliged, unless PayPal specifies otherwise, to pay the invoice amount to PayPal within 30 (thirty) days of receipt of the goods. If you select this payment method, a service with a debt-discharging effect can only be made to PayPal. The general terms of use for purchases on account from PayPal apply, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms . Even in the event of the above-described assignment of our right to payment of the agreed price to PayPal, we are the responsible contact person for general questions about your order, be it about the ordered goods themselves, about their shipping and delivery time, about warranty or other complaints, about returns , to declarations of revocation or regarding the issuance of credits.
PayPal direct debit: In this case, payment is processed by PayPal collecting our claim for payment of the agreed price via SEPA direct debit. Our right to payment of the agreed price becomes due after the SEPA direct debit mandate has been issued as soon as the period for advance information to make the payment by direct debit, so-called prenotification, has expired. This prenotification is a message from PayPal to you on our behalf, which announces a payment collection via SEPA direct debit and is intended to enable you to prepare for the collection and to ensure that your account is covered at least in the amount of the payment. Once a SEPA direct debit mandate has been issued, PayPal will only collect once the prenotification deadline has expired. In the event that payment collection via SEPA direct debit is not possible because the specified account does not have sufficient funds, incorrect bank details were provided or you object to the collection without authorization, you must bear the fees in the event of a representation a chargeback from the relevant credit institution may arise. You reserve the right to prove that no or only minor damage was caused by the return debit.
PayPal credit card: In this case, payment is processed by debiting a credit card provided by you in the amount of our entitlement to payment of the agreed price by PayPal. Our right to payment of the agreed price is only due once your order has been shipped. We accept credit cards from Master Card, Visa and American Express via our partner PayPal. If you choose this payment method, you do not need to be registered with PayPal in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after confirmation of the payment instruction and after your authentication as the legitimate cardholder and your card will be charged. You'll get more information during the ordering process. If you return one or more items, the corresponding value of the goods will be credited back to the credit card that was originally charged. Your credit card details are transmitted encrypted using SSL. Verified by VISA and MasterCard Secure Code enable particularly secure processing of credit card transactions on the Internet using special encryption procedures. You don't need any software on your computer for this. Both customers who have already registered and those who have not yet registered will be automatically redirected to their bank's website via payment processing. To complete the order successfully, please follow the steps provided there.
For payment processing via PayPal, the General Terms and Conditions of PayPal https://www.paypal.com/de/webapps/mpp/ua/legalhub-full and the PayPal Terms of Use https://www.paypal.com/de/ also apply. webapps/mpp/ua/useragreement-full and the provisions for “payments without a PayPal account” https://www.paypal.com/de/webapps/mpp/ua/privacywax-full
VI. Retention of title
The delivered goods remain our property until the purchase price has been paid in full.
VII. Warranty
(1) We are liable for material or legal defects in delivered goods in accordance with the applicable legal regulations, in particular §§ 434 ff. BGB.
(2) If you are an entrepreneur, the warranty period for items delivered by us is twelve (12) months.
(3) In addition to claims due to material or legal defects, there may be guarantees given by us for certain goods or manufacturer guarantees granted by manufacturers of certain goods. Such an additional guarantee only exists for the goods delivered by us if this was expressly provided in the order confirmation for the respective goods. Details on the scope of such guarantees can be found in the guarantee conditions that may be included with the respective goods.
(4) If goods are delivered to you that have obvious transport damage, we ask you to inform us of this and to complain about the transport damage to the delivery person. However, this has no impact on your legal or contractual warranty rights.
VIII. Changes to the General Terms and Conditions or our services
(1) We reserve the right to change our terms and conditions or our services,
(a) if our general terms and conditions or our services have to be adapted to the applicable law, in particular in the event of a change in the law, developments in case law or if we have to comply with a court or official decision,
(b) if technical or procedural changes that have no significant impact on you require a change to the General Terms and Conditions or our services,
(c) if we offer new or additional services that must be included in the General Terms and Conditions and this does not entail any disadvantages for the existing contractual relationship with you, or
(d) if the changes to our terms and conditions or our services are only legally advantageous for you.
(2) Changes will be communicated to you in writing, by fax or by email. If you do not object to this change within six (6) weeks of receipt of the notification, you will be deemed to have accepted the changes. You will be informed separately about your right to object and the legal consequences of remaining silent.
(3) Your rights to terminate the contractual relationship with us remain unaffected.
IX. data protection
For information on the processing of personal data, please see our privacy policy.
X. Customer service
If you have any questions, complaints or complaints, you can reach us using the following details:
SHANVI
Martin-Luther-Strasse 27-31
67433 Neustadt an der Weinstrasse
Email: info@shanvi.de
www.shanvi.de
XI. Consumer arbitration board
We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
XII. Online dispute resolution
The EU Commission has set up an internet platform for online dispute resolution (OS platform) between entrepreneurs and consumers. The OS platform can be accessed at https://ec.europa.eu/consumers/odr/
XIII. Applicable Law and Jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Statutory provisions restricting the choice of law and the applicability of mandatory regulations, particularly those of the country in which you as a consumer have your habitual residence, remain unaffected.
(2) If you as a customer are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our headquarters. Otherwise, the applicable local and international jurisdiction apply legal regulations.
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